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Case Study #03

Online Sales

INSIGHT

The Client

An international Foreign Exchange (FX) company, specializing in the selling of a renowned trading platform to both private and institutional traders. 

The Task

Being an organisation in this highly competitive market required a hands on approach to making use of online customer interaction.

How we helped

Our client needed a solution which would support their in-house operations, so we integrated an online chat support which allowed customers to fire across any queries, without having to call or open up a new email. It also allowed us to contact any passer by users to engage in conversation with the brand.

Results​​

This highly effective solution meant we were able to answer any urgent queries, allowing us to free up the time of the sales staff in their main office. We were also able to pass on any potential clients to the relevant sales member. ​