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Case Study #04

Data Management

INSIGHT

The Client

An exclusive and bespoke interior design firm that provides high finishes for clients across the globe. The tight knit team of traditional craftsmen and specialist innovators have been providing interior solutions and products, successfully competing against big industry names.

The Task

To conduct, organize and collate feedback from clients on their experience and journey with the firm.

How we helped

We made contact with all their existing and previous clients, briefed them on the survey and gathered their responses by email and phone. We then provided our client with a analysis of the data to enable them to use on their company website.

Results

We complied feedback from over 200 clients, not only providing with valuable insight, but also reinforcing their existing consumer relationships.