Copyright  © 2017 London Outsourced Ltd. All rights reserved.

Case Study #06

Bookings

INSIGHT

The Client

A renowned Bed and Breakfast (B&B) company based in the U.K. that required help with bookings, customer service and check ins.

The Task

To improve their efficiency with online bookings, organisation of incoming queries and handling payments processed.

How we helped

  • Increased overall Customer Service Satisfaction by 100%.

  • Processed and integrated online Bookings.

  • Provided incoming customer query support by telephone and email.

  • Took payment for rooms booked and processed confirmation.
     

Results

Over a contract period of an initial 6 months, we saved our client 45% in costs. The client continued to use London Outsourced and hire extra staff in peak seasons such as Christmas and Summer periods to deal with the influx.