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Case Study #05

Property Management

INSIGHT

The Client

A new Property Management company that requires on going customer service support to deal directly with prospect tenants and landlords, marketing the rentals and handling maintenance and repair issues.

The Task

To save the client time to focus on new business development and value adding activities, to grow and compete with larger Property Management companies.

How we helped

  • Dealt with online bookings, organised and prepared paperwork for new tenants and the checkout of current ones.

  • Assisted with any management issues for clients and tenants.

  • Offered 24 Hour support to clients and tenants.

  • Provided tenant background checks.

  • Provided landlord with monthly income reports for their portfolios.
     

Results

The client was successfully able to spend time focusing on business development whilst saving up to 55% in costs. They were able to utilize their in-house team effectively to achieve their yearly company goal.